Refund policy

If we can't activate your status within 48 hours of payment, we refund you in full to your original payment method.

Once your status is activated and we've sent you the screenshot, the order can't be refunded, because the promotion has been used.

If the hotel programme removes the status within 14 days of activation, we re-activate it once at no cost, or refund 50% of the price, whichever you prefer.

Challenge results depend on your own stays. We can't refund an order because a challenge wasn't completed.

To ask for a refund, use the chat on our website or reply to your order email.