Frequently asked questions

These statuses come from hotel promotions and status challenges. You place an order, we register the promotion on your account (or on a new account in your name), and the hotel programme grants the status. We send you a screenshot once it shows on your account.

Most orders are done within a few hours during our service hours. Each status page shows its usual delivery time.

Most statuses include a challenge: stay a set number of paid nights within a time window to keep or upgrade your status. The exact rules are on each status page. If you don't complete the challenge, the status ends when the trial period ends.

Only the Accor and Hilton statuses need a password. You enter it in our encrypted order form, never by chat or email. We use it once to activate your status and delete it within 24 hours. Please change your password afterwards. The Hyatt and IHG statuses only need your member number and email.

If we can't activate your status within 48 hours of payment, you get a full refund. If the hotel programme removes the status within 14 days of activation, we re-activate it once or refund 50%.

Yes. Each programme grants status under its own terms and can change or end a promotion, or review accounts, at any time. Only real, paid stays count towards challenges.

Yes. Accounts from any country work, and the benefits apply worldwide. A few extra benefits only apply at hotels in mainland China; we mark those clearly.

By card on a secure Stripe checkout page right after you place your order. Visa, Mastercard, American Express, Apple Pay and Google Pay are accepted. We never see your card details.